ferpro.store FAQ

Frequently Asked Questions (FAQ)

What is ferpro.store? +
ferpro.store is an authorized digital software retailer specializing in genuine software licenses, antivirus products, and digital solutions. We provide instant electronic delivery of software keys and licenses from trusted authorized distributors.
Is ferpro.store a legitimate business? +
Yes, ferpro.store is operated by World Wide Electronic Software Delivery LLC, a reputable software distribution company. We are an authorized reseller working exclusively with authorized distributors (not directly with manufacturers) to provide genuine, legal software licenses.
What types of products do you sell? +
We specialize in:
  • Antivirus and security software (Norton, McAfee, Kaspersky, etc.)
  • Digital software licenses and activation keys
  • Business software solutions
  • Mobile security applications
How do I place an order? +
1. Browse our product catalog
2. Select the desired software and license duration
3. Add to cart and proceed to checkout
4. Provide billing information and complete payment
5. Receive your license key via email within 30 minutes
What payment methods do you accept? +
We accept:
  • Credit cards (Visa, MasterCard, American Express)
  • PayPal
  • Debit cards
  • Bank transfers (for bulk orders)
Is my payment information secure? +
Yes, we use industry-standard SSL encryption and work with certified payment processors to ensure your payment information is completely secure and protected.
Can I get a receipt for my purchase? +
Yes, you will receive an email receipt immediately after your purchase, along with your license key delivery email.
How quickly will I receive my software key? +
– Business Hours (6AM–4PM IST): Within 30 minutes
– After Hours (until 8PM IST): Within 2 hours
– Weekend orders after 8PM IST: Next day by 12PM IST
– Electronic delivery: Same day for digital downloads
How will I receive my license key? +
All license keys are delivered electronically via email to the address provided during checkout. No physical products are shipped.
What if I don’t receive my license key? +
First, check your spam/junk folder. If you still haven’t received it after the expected timeframe, contact us at support@ferpro.store with your order number.
Do you provide software installation files? +
No, we only provide legitimate license keys. You must download the software installer from the manufacturer’s official website and activate it using the key we provide.
Are your software licenses genuine? +
Yes, all our software licenses are 100% genuine and obtained through authorized distribution channels. Each key is verified before delivery.
Can I use the license key outside my country? +
License key regional restrictions depend on the specific software manufacturer. Most keys work globally, but some may have regional limitations. Contact us before purchasing if you’re unsure.
What’s the difference between new licenses and renewal licenses? +
New licenses: For first-time installations on new systems
Renewal licenses: Only work if you already have the same licensed software previously installed and activated
Do you offer volume discounts for businesses? +
Yes, we offer special pricing for bulk orders and businesses. Contact us at info@ferpro.store for volume discount pricing and business solutions.
Do you provide technical support for software installation? +
We provide basic support for license activation and initial setup. For detailed technical support, software troubleshooting, and installation assistance, please contact the software manufacturer’s official support team.
What if my license key doesn’t work? +
If your license key is not working or showing as invalid, please contact us immediately at support@ferpro.store. We will verify the key and provide a replacement if necessary.
Can I transfer my license to another device? +
License transfer policies vary by software manufacturer. Most consumer licenses allow installation on a limited number of devices. Check the specific software’s terms of service for transfer policies.
Do you offer refunds? +
We offer a 30-day satisfaction guarantee for unopened, unused digital products. Once a license key has been activated or used, it cannot be returned due to the digital nature of the product.
How do I request a refund? +
To request a refund, email support@ferpro.store with your order number and reason for return. You must obtain authorization before returning any product.
What is your exchange policy? +
Due to the digital nature of our products, we do not offer exchanges. Please ensure you select the correct product and license type before completing your purchase.
Who pays for return shipping? +
Since our products are delivered electronically, there are no shipping costs. However, if you received an incorrect or defective product due to our error, we will provide a replacement at no additional cost.
Do I need to create an account to purchase? +
No, we offer guest checkout for your convenience. However, creating an account allows you to track orders and access purchase history.
How do you protect my personal information? +
We follow strict privacy policies and use advanced security measures to protect your personal information. Read our full Privacy Policy for details.
Can I save my payment information? +
For security reasons, we do not store complete payment information. You will need to enter payment details for each transaction.
Do you work with resellers and dealers? +
Yes, we work with authorized resellers and offer bulk pricing. Contact us at info@ferpro.store for reseller program information and special pricing.
Can I purchase multiple licenses? +
Yes, you can purchase multiple licenses of the same product, subject to availability. For large quantities, please contact us for bulk pricing and availability.
Do you offer white-label or private label solutions? +
Please contact our business development team at info@ferpro.store to discuss white-label and private label partnership opportunities.
Are your business practices compliant with advertising policies? +
Yes, we maintain full compliance with Google Ads policies, FTC guidelines, and all applicable advertising regulations. We operate transparently and ethically.
Do you have proper licensing agreements with software manufacturers? +
Yes, we maintain authorized reseller agreements with all software manufacturers whose products we sell. All products are obtained through legitimate distribution channels.
What happens if a manufacturer discontinues a product? +
If a manufacturer discontinues a product, we will honor all existing valid licenses but may no longer be able to offer new licenses for that specific product.
How can I contact customer support? +
Email: support@ferpro.store
Business Email: info@ferpro.store
Business Hours: Monday–Friday, 6AM–4PM IST
Emergency License Issues: Contact via email with “URGENT” in subject line
Do you have a phone number? +
For license key issues or urgent support matters, email us first at support@ferpro.store. We will provide phone support information if needed for your specific case.
How quickly do you respond to support inquiries? +
– Business Hours: Within 2–4 hours
– After Hours: Within 24 hours
– License Key Issues: Priority response within 1 hour during business hours